Frequently Asked Questions

Get answers to common questions about Ultimate Getaway Spa Packages.

Each package combines signature massages, a customized facial, body treatment, and access to spa amenities. Duration varies by tier, with options for add-ons like aromatherapy, hot stone work, and extended relaxation time.

We recommend booking three to five hours depending on selected treatments and add-ons. Full-day packages deliver deeper relaxation and allow time for amenities, while express options suit shorter schedules and comfort.

Yes. Each package begins with a consultation to tailor pressure, product choices, and treatment sequence. Tell us about allergies, sensitivities, or preferences and we’ll recommend safe, effective alternatives. We can also coordinate fragrance-free options and dietary-friendly refreshments.

Absolutely. We offer couple suites and group packages with synchronized treatments, private lounges, and optional catering. Advance booking ensures space and allows us to coordinate simultaneous services for groups comfortably.

Bring a photo ID, any medical details or medication information, and swimwear if you plan to use wet areas. Arrive in comfortable clothing; we provide robes, slippers, and complimentary toiletries.

We require 24 to 48 hours' notice for changes or cancellations to avoid fees. Larger groups or special requests may have a longer notice requirement; see booking confirmation for exact terms.