Frequently Asked Questions

Get answers to common questions about Ultimate Getaway Spa Packages.

Each package combines full-body massage, signature facial, exfoliation, and targeted add-ons like scalp treatment or foot reflexology. Treatments are delivered by licensed therapists and can be tailored to your preferences during pre-arrival consultation.

Sessions vary: choose a half-day refresh (about 3 hours), a full-day retreat (5–7 hours), or extended overnight packages. Exact timing depends on selected treatments and optional breaks; your booking confirmation will list the schedule.

Yes—packages are designed to be personalized. During booking, choose preferred treatments, adjust intensity, add upgrades like hot stones or aromatherapy, and note any medical restrictions. Our therapists consult on arrival to ensure a tailored, safe experience.

Absolutely. We design packages with gentle options and step-by-step guidance for newcomers. Therapists explain each treatment, recommend appropriate pressures and products, and can create a simplified itinerary to ensure comfort and confidence for first-time guests.

Yes. We offer couple and small-group retreats with adjacent treatment rooms, synchronized services, and shared relaxation time. Group bookings benefit from customized menus, private lounge access, and coordination for arrivals—advance notice recommended to secure preferred times.

We require 48 hours' notice for full refunds or rescheduling without penalty. Cancellations within 48 hours incur a fee up to 50% or loss of deposit; holidays and special events may have extended policy. Contact us to discuss exceptions.