Frequently Asked Questions

Get answers to common questions about Ultimate Getaway Spa Package.

The package includes a traditional customized facial, our signature massage enhanced with hot stones, a classic manicure, and a pedicure, plus light refreshments. Therapists tailor each step to your preferences to ensure a cohesive head-to-toe relaxation and grooming experience.

Expect approximately three hours for the complete experience. Timing varies slightly based on customization and therapist pacing. We schedule accordingly so you can fully enjoy each treatment without feeling rushed, and we recommend arriving early to settle in.

Yes. Our estheticians conduct a skin consultation to select gentle, hypoallergenic products and techniques suited to sensitive skin. Please disclose allergies, recent treatments, or medications during booking so we can customize the facial and avoid any irritants for a safe, soothing experience.

Yes. Popular upgrades include extended massage time, specialty facial boosters, paraffin treatments, or gel polish. Upgrades can be added during booking or upon arrival subject to availability; our front desk will advise options and pricing to personalize your getaway.

Wear comfortable, loose clothing for easy changing and relaxation. We provide robes, slippers, and secure storage for personal items. For nail services, open-toed shoes or sandals are helpful to protect freshly polished toes after your pedicure.

We request 24-hour notice for cancellations or rescheduling to avoid a fee. Late cancellations or no-shows may incur a charge up to a percentage of the service cost. Please contact us promptly to discuss exceptions or emergencies.